Privacy Policy

MSD Enterprise Aus Pty Ltd (ABN ) is committed to protecting the privacy of personal information we collect and handle. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

MSD Enterprise Aus Pty Ltd is an Australian business services and supplies company based in Melbourne VIC. You can contact us regarding any privacy matter at ceo@msdenterpriseausau.space.

2. Types of Information We Collect

We may collect and hold the following types of personal information:

• Your name, job title and business name;
• Contact details, including your email address and business address;
• Details of your enquiries, quotes requested and services provided to you;
• Billing and payment information necessary to supply goods and services;
• Records of communications between you and our team.

Where practicable, we collect personal information directly from you, such as when you complete a form on our website, send us an email, or engage our services. We may also collect information from publicly available sources or third parties where it is unreasonable or impracticable to obtain it from you directly.

3. How We Use Your Information

We collect, hold, use and disclose personal information for purposes including:

• Providing business services and supplies to you;
• Preparing quotes, proposals and responding to your enquiries;
• Billing, invoicing and account management;
• Communicating with you about your orders or ongoing business relationship;
• Improving our products, services and website;
• Complying with our legal and regulatory obligations.

We will not use or disclose your personal information for purposes other than the primary purpose of collection, unless you have consented, or the use or disclosure is otherwise permitted or required under Australian law.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and service providers who assist us in operating our business;
• Suppliers and logistics partners where necessary to fulfil orders;
• Professional advisers, such as accountants and lawyers;
• Government bodies, regulators or law enforcement agencies where required by law.

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Where we engage cloud service providers or other third parties whose servers are located outside Australia, we take reasonable steps to ensure that any overseas disclosure of personal information complies with the APPs, including APP 8.

6. Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes implementing appropriate physical, electronic and managerial safeguards. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You have a right under the APPs to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@msdenterpriseausau.space. We will respond to your request within a reasonable timeframe.

8. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small data files stored on your device. You can configure your browser to refuse cookies, although some features of the website may not function fully as a result.

9. Marketing Communications

We may send you information about our services where you have consented or where permitted under the Spam Act 2003 (Cth). Every marketing communication will include a simple way for you to opt out, and you may contact us at any time at ceo@msdenterpriseausau.space to withdraw your consent.

10. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us with details of your concern at ceo@msdenterpriseausau.space. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.

12. Contact Us

For any questions about this Privacy Policy or our handling of personal information, please contact:

MSD Enterprise Aus Pty Ltd
Melbourne VIC, Australia
Email: ceo@msdenterpriseausau.space